Welcome to Roman Blind Kits

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FAQs

How do I contact Roman Blind Kits?

You can contact us via mail, phone, email or through the contact form on the contact page.

Phone: 028 4176 3284

Email: info@romanblindkits.co.uk

How do I find out about my order?

You can log into your account and check the current status of your order.  You will receive a confirmation email once your order has been placed and another email once it has been shipped.

How do I measure my windows?

Please check our measurement guide.

What is the difference between "exact" and "recess" measurement?

We will make the blinds to the exact measurements you enter.  A "recess" blind will generally fit inside the recess.  Please see our measurement guide.

How much is delivery?

Delivery is £9.95 for orders under £90 to mainland UK and free for orders over £90.  Delivery is £9.95 for orders under £45 to Ireland and free for orders over £45.  For overseas deliveries, the cost of delivery is calculated based on weight and destination.

How long does it take to deliver?

For made to measure blinds your order will be processed within 3 working days.  It will then be dispatched via courier which normally take 2-3 working days to deliver.

I have received blinds damaged, what should I do?

When receiving a parcel or delivery, please check all contents before signing for it.  If the contents cannot be checked please indicate this on the couriers document by writing "unchecked".  It is important that all blinds are checked carefully and any damages reported to us immediately otherwise a claim cannot be made.  Please see our returns policy.

I have received the wrong size blinds, what should I do?

Remove all the blinds from the packaging and measure them carefully.  If indeed you have received the wrong size please contact us and we will arrange to have them collected.  Once we have investigated the issue we will have the correct ones sent out to you.

I have not received my order, what should I do?

In the unlikely event that you do not receive your order within 7 days of dispatch, please phone or email us and we can investigate further.  See our contact page for details.

Do you provide an installation service?

Yes we do.  Only customers in Ireland can take advantage of our excellent installation services.  Please get in touch for a quotation.

Do you have a shop?

Yes we do.  Drop in to us to say hello!  Our address is:

Roman Blind Kits


30 Harbour Road

Kilkeel

Co Down

BT34 4AR